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: : I've gotten good support every time I called. : http://www.airamerica.com/support.htm : They have technical manuals, diagrams, part #s, etc. for all their models. Best to have a set in front of you when you call. Makes for better communication. : I'd try another call too. I'll guarantee that the people that get bonuses at the end of the year give a hoot about customer service. : No matter who you call for what, ALWAYS ask the name of the person you are talking to at the beginning of the phone call. Write it down. Then if you get any BS or run around, just call back and ask for the VP or CEO. I start my complaints at the top. I seem to get better results..... : I got some BS from my cellular phone company. The tech guy insisted my phone was working, I knew it wasn't. I asked the guy to call my cell on that other phone next to him and see if my cell phone would ring. He declined. It took about an hour to trick somebody at their offices to give me the vice president of marketing extension. I got him. : He wanted to know how I got his number. I just told him it was easier to get ahold of him than get my phone working. : I informed him that I would no longer be his customer by the end of the day unless I got a call from HIM on my cell phone. : He called in about 30 minutes. He had review the recorded tape of my conversation with the rep and apologized for his lack of patience and cooperation. He explained what the problem was (call forwarding interacting with moving in and out of their service area into roaming confused the heck out of their software) and how they fixed it.(They turned off my service, and turned it back on as if I was a new customer which reset all the software). He also said they were unaware at his level that I and other customers were having these kinds of problems and thank me for the heads up. (Probably BS but it sounded good at the time.) : He still wanted to know how I got his extension. Who doesn't know somebody that works for the phone company that has a internal directory in their desk... I told him it shouldn't be 'classified'.